Payment Policy

Natuvello is fully prepaid. Orders must be paid in full online before confirmation and processing.

Partial payment, cash on delivery, and pay-on-delivery flows are disabled.

The checkout displays only payment methods that are enabled and configured by Natuvello.

PayPal is shown as a conventional payment option. USDT and USDC are alternative payment methods and remain pending until their blockchain transaction is manually verified.

An approved crypto refund is normally returned in the same token and on the same network used for payment, to a wallet address verified with the customer.

The customer must confirm the destination wallet and network. Blockchain network fees may be deducted or charged, and Natuvello is not responsible for loss caused by an incorrect wallet or network supplied by the customer.

Refund value is based on the approved USD order amount and the applicable token treatment at the time of refund. Exchange-rate or token-price differences and external wallet or exchange fees may affect the amount received.

Sensitive payment information is handled by the selected payment providers.

Natuvello will never ask customers to share OTPs, card PINs, wallet private keys, banking passwords, or other sensitive payment credentials by phone, email, chat, or message.

If a payment fails but money appears deducted, customers should contact support with the order ID, payment reference, amount, and payment method.

Eligible duplicate or incorrect payments will be reviewed and refunded according to the relevant provider and bank timelines.

Email: support@natuvello.com

Phone: +91 6284304214