Return & Refund Policy

A return request must be submitted within 14 calendar days after the courier or carrier confirms delivery of the order.

Contact Natuvello before sending any product back. Returns sent without approval or outside the 14-day window may not be accepted, except where applicable law requires otherwise.

Natuvello is a fully prepaid store. Partial payment, pay later, and cash on delivery are not available.

Eligible refunds are processed back to the original payment method or through the relevant payment provider process.

Return eligibility depends on the product type, condition, seal, packaging, hygiene restrictions, supplier rules, and applicable law.

Products must be unused, unopened, and in original packaging unless the issue is damage, missing item, incorrect item, or another approved case.

Opened medicines, supplements, personal-care or hygiene products, personalized items, and products marked non-returnable cannot normally be returned for change of mind. This does not limit an approved claim for a damaged, defective, missing, or incorrect item.

Customers should contact support within the 14-day return window and provide clear photos or video of the product, shipping label, and packaging as soon as possible after delivery.

After review, we may offer a replacement, refund, store credit, or another suitable resolution.

Approved return instructions and the return address will be provided by support. The customer is responsible for return shipping for a change-of-mind return. If Natuvello confirms that an item was damaged, defective, missing, or incorrectly supplied, Natuvello will provide the approved resolution and applicable shipping instructions.

Approved refunds are processed after the returned product is received and inspected. Original shipping charges, import duties, customs charges, and external payment or network fees are not normally refundable unless the return results from an approved Natuvello fulfilment error or applicable law requires otherwise.

Orders can usually be cancelled only before dispatch or before supplier processing starts.

If an order is already dispatched or provider processing has started, cancellation may not be possible.

For return or refund questions, contact support@natuvello.com.

Phone: +91 6284304214