Return & Refund Policy

Natuvello is a fully prepaid store. Partial payment, pay later, and cash on delivery are not available.

Eligible refunds are processed back to the original payment method or through the relevant payment provider process.

Return eligibility depends on the product type, condition, seal, packaging, hygiene restrictions, and supplier rules.

Products must be unused, unopened, and in original packaging unless the issue is damage, missing item, incorrect item, or another approved case.

Customers should contact support with clear photos or video of the product and packaging as soon as possible after delivery.

After review, we may offer a replacement, refund, store credit, or another suitable resolution.

Orders can usually be cancelled only before dispatch or before supplier processing starts.

If an order is already dispatched or provider processing has started, cancellation may not be possible.

For return or refund questions, contact support@natuvello.com.

Phone: +91 6284304214